January 26, 2017 at 6:12 am /
Hi @lulapops,
Thanks for your purchase.
When you completed the order successfully, the theme will be present in your account. but sometimes there is a delay, and it takes only a few minutes.
I check your account and have access to the product you purchase. so you should be good to go if you give it another try.
Please login from your member area: https://volthemes.com/member/login
You can find the theme package under Active Resources section in the Member’s Area.
Regards,
Joe