The Support forum is the primary method of support we offer. If something isn’t getting resolved via the forums, feel free to email us and we will try our best to help you asap.

We do not provide phone or live support at this time. However, we provide 24×7 support via our support forum and most queries are resolved within an hour.

We provide migration, installation and other services for a fee. Please email us to: support[at]volthemes.com if you require any of these services.

You will lose access to support once your membership expires. The day your membership expires is not the same as your cancellation day. If you purchase a 30-day membership and cancel on the 10th day, you will still get support for the full 30 days. After the subscription period, there will be no support provided and the access to the products is also revoked automatically.

Eligible customers get support for free. However, there are extra charges for customization. If you are interested in having a product customized, email us.

Products purchased individually get one year of support from us. Membership owners get support as long as their membership is valid/active. Membership lasts for a minimum of 30 days. If a membership is canceled during that time, customers are still eligible for support for the full period they subscribed for.

Please ensure that you are using the correct password and username that you created an account with. Your VolThemes logins are used for support forums and you do not need to create an additional account.

More detail, please see login trouble section.

Having trouble logging in? What seems to be the problem?

Please ensure that you are using the correct password and username that you created an account with. Your VolThemes logins are used for support forums and you do not need to create an additional account.

Login Support Forums

– My username is different between Support Forum and Member Area. (for registered user before Feb 05, 2018)
wordpress usernames and member username cannot be changed.
simply login to Support forum or Member Area.

– I’m being asked to log in, when I’m already logged in forum and cannot post my own ticket.
Sorry for any trouble caused..this sometimes happens with some user/browser.
after logged-in, there are a few things you can try:

• Try to refresh/reload the page once again
• Clear your browsers cache
• Close and reopen your browser
• Try and login on the site again

Login Member Area

Non-Member or Expired Member

– My membership has expired
You already have an account, but your membership has expired.
Please Login Member Area, add or Renew your membership.

– I already have an account but never purchased a theme directly from VolThemes
If you’ve never purchased a theme, you can get started here. Login to your account and Add a membership.

When you completed the order successfully, you would be able to log-in into Support Forum and Member Area automatically.

UPDATE

Feb 05, 2018 – Support forum has been moved from http://support.volthemes.com/ to: https://volthemes.com/forum/

For all registered user and paid members which signup before Feb 05, 2018:
You need to Reset Your Password.

Please use with the same credentials (which used on member area access) to match with our database.

If you are still unable to log in after with all step above, please let us know via Contact form.

*last update: Nov 28, 2018