• Login Trouble

    Having trouble logging in? What seems to be the problem?

    Login Member Area

    Non-Member or Expired Member

    – My membership has expired
    You already have an account, but your membership has expired.
    Please Login Member Area, add or Renew your membership.

    – I already have an account but never purchased a theme directly from VolThemes
    If you’ve never purchased a theme, you can get started here. Login to your account and Add a membership.

    When you completed the order successfully, you would be able to log-in into Support Forum and Member Area automatically.


    Login Support Forums

    – My username is different between Support Forum and Member Area.
    wordpress usernames and member username cannot be changed.
    simply login to Support forum or Member Area.

    – I’m being asked to log in, when I’m already logged in forum and cannot post my own ticket.
    Sorry for any trouble caused..this sometimes happens with some user/browser.
    after logged-in, there are a few things you can try:

    • Try to refresh/reload the page once again
    • Clear your browsers cache
    • Close and reopen your browser
    • Try and login on the site again


    UPDATE

    Feb 05, 2018 – Support forum has been moved from http://support.volthemes.com/ to: http://volthemes.com/forum/

    For all registered user and paid members which signup before Feb 05, 2018:
    You need to Reset Your Password.


    For all paid members that never sign-up/register on support forum:
    Register Here.

    Please use with the same credentials (which used on member area access) to match with our database.


    If you are still unable to log in after with all step above, please let us know via Contact form.

    *last update: Feb 18, 2018

  • Theme is missing the style.css stylesheet error

    A common issue that can occur when installing a WordPress themes is “The package could not be installed. The theme is missing the style.css stylesheet.” error message being displayed when trying to upload or activate the theme. Luckily, there is a very easy fix.